Refund policy
Refund Policy
Last updated: January 21, 2026
Refund Policy for FurAwayCo, LLC
Your satisfaction matters to us. This Refund Policy explains the conditions under which returns and refunds are accepted by FurAwayCo, LLC.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, all items must meet all of the following conditions:
The item must be unused and unworn
The item must be in its original packaging
The item must be returned with proof of purchase
The item must not show signs of damage caused by use, mishandling, or improper care
Returns that do not meet these conditions may be denied.
How to Start a Return
To initiate a return, please contact us at:
Email: support@furawayco.com
Once your return request is reviewed and approved, we will provide you with return instructions. Do not send items back without receiving authorization, as unauthorized returns may not be accepted.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method. Please note that while refunds are processed promptly after inspection, it may take several business days for your financial institution to post the refund to your account.
Shipping Costs
Shipping costs are non-refundable
Original shipping fees will not be refunded unless the return is due to:
A product defect, or
A fulfillment or shipping error on our part
Customers are responsible for return shipping costs unless otherwise stated.
Non-Returnable Items
The following items are not eligible for returns or refunds:
Items that have been used or damaged after delivery
Items returned without original packaging
Items returned outside the 14-day return window
Items returned without prior approval
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at support@furawayco.com, including clear photos of the issue. We will review the claim and, if approved, provide a replacement or refund as appropriate.
Late or Missing Refunds
If you have not received your refund after it has been approved:
Check with your bank or credit card company
Allow additional processing time
Contact us at support@furawayco.com if the issue persists
Contact Information
If you have any questions about returns or refunds, please contact us:
FurAwayCo, LLC
Boston, MA 02116
United States
Email: support@furawayco.com